Last updated: October 2026
1. Privacy notice
Nature's Way Mobile Massage is run by Pauline Capon, a sole trader, who is responsible for (the “controller” of) your personal information. Nature's Way Mobile Massage takes the privacy and security of your personal information seriously. This notice explains what is collected, why, and your rights. The business is registered with the Information Commissioner's Office (ICO) under registration reference C2021353.
What is collected. To book and carry out treatments: your name, phone number, the address where treatment takes place, and your messages. Before your first treatment, a short consultation also records relevant health information, your treatment goals, and any conditions that may affect the massage.
Why it is collected. To arrange and provide your treatment safely (performance of a contract), to keep the treatment records the business's insurance requires (legitimate interests and legal obligation), and — only with your explicit consent — to record health details needed to treat you safely.
How long it is kept. Treatment and consultation records are kept for 7 years after your last treatment, as required by the business's public liability insurance (for clients under 18, 7 years after they turn 18), and then securely deleted. Routine booking messages are deleted once they are no longer needed, and within 12 months.
Who it is shared with. No one, except where the law requires it or the insurer requires it in the event of a claim. Your details are never sold and never used for marketing without your consent. Photos or comments from a treatment are only shared on the website or social media with your agreement first. Everyone recognisable in a treatment photo on this website has given signed written permission for it to be used.
Services used to run the business. Messages go through WhatsApp (Meta), email through Gmail (Google) and payments through Monzo. These companies process information on the business's behalf under their own privacy terms, and some of them may store data outside the UK using the legal safeguards UK data protection law requires.
Public reviews. Reviews you post publicly on Google or Facebook may be shown on this website, with your first name and the initial of your surname only (the legal basis is the business's legitimate interest in showing genuine feedback). If you'd rather your review wasn't shown here, just ask and it will be removed.
Messaging. Bookings are taken over WhatsApp, which is operated by Meta. Messages you send are also subject to WhatsApp's own privacy policy.
Your rights. You can ask to see the information held about you, ask for corrections, ask for deletion (where insurance record-keeping rules allow), ask for its use to be restricted, object to it being used, ask for a copy to take elsewhere, and withdraw consent at any time. No decisions are made about you automatically. Contact natureswaymobilemassage@gmail.com. If you're unhappy with how your information is handled, you can complain to the ICO at ico.org.uk.
2. Cookies
This website sets no cookies. There is no analytics, no advertising, and no tracking of any kind.
Everything on the site, including the fonts, is served from the site itself, so your browser doesn't contact any other company when you visit. The site is hosted by Netlify, which (like any web host) briefly processes technical information such as your IP address to deliver the pages securely. If you follow a link to WhatsApp, Google, Facebook or Instagram, those sites have their own privacy and cookie policies. If cookies are ever introduced — for example if analytics is added later — this page will be updated first and consent requested where required.
3. Treatment terms & disclaimer
The short version: massage here is for relaxation and easing muscular tension. It is not medical care, and honest health information from you is what keeps it safe.
Not medical treatment. Pauline is a qualified massage therapist, not a doctor, chiropractor or physiotherapist. Holistic massage is intended to relieve muscular tension and promote relaxation — it does not diagnose, treat or cure medical conditions, chronic pain or structural injuries, and it is not a substitute for medical advice. If you have a health concern, see your GP.
Your part. You must tell your therapist about all known medical conditions before your session, and speak up immediately if any technique causes discomfort or pain. Please consult your GP or health professional if you feel a medical condition may prevent treatment — the full details are in the treatment information documents on the downloads section. Withholding relevant health information is at your own risk.
Consultation. Every first appointment starts with a short consultation covering health screening, expectations and goals, with a chance to update it at later visits. A record of each treatment is kept (see Privacy above).
During treatment. Treatments are fully clothed (a t-shirt is ideal) and oil-free unless you request and provide your own oils. Treatment involves close body contact as described in the treatment information documents. If any area or technique is uncomfortable or unwelcome, say so and the treatment will be adapted.
Right to adapt, decline or end a treatment. Pauline may decline or stop a treatment where it would be unsafe (for example undisclosed contra-indications, or a client under the influence of alcohol or drugs), where the space isn't suitable, or in the event of inappropriate behaviour. Treatments ended for inappropriate behaviour are charged in full. To be equally clear the other way: you can pause or stop your treatment at any time, no reason needed.
Under-18s. Clients under 18 are treated only with a parent or guardian's written consent and with the parent or guardian present throughout.
Environment and weather. The treatment space is chosen by you and needs to be safe, level, reasonably quiet and free of hazards, with animals secured and children supervised. Outdoor treatments are weather-dependent — please have an indoor backup. If no suitable space is available on arrival, the treatment may not be able to go ahead and may be charged as a late cancellation.
After treatment. Mild, short-lived reactions (tiredness, thirst, a slight headache) are normal and usually pass within a day or two; aftercare advice is given at your appointment. If anything concerns you, contact Pauline — and for anything urgent, seek medical help.
Liability. Nature's Way Mobile Massage holds public liability insurance provided by ABT Insurance, part of Howden. Nothing in these terms excludes or limits liability that cannot be excluded or limited under UK law (including for death or personal injury caused by negligence). Beyond that, liability for losses that were not foreseeable, or that arise from information you did not disclose, is excluded.
4. Prices, travel & cancellation
Travel. Treatments within 15 miles of central Crawley have no travel charge. Beyond that, travel is charged at £1 per extra mile, and you'll be told the total before you book.
Chair covers. Covers are £10 each, plus materials and postage. Material costs depend on the fabric you choose, so you'll be given the full price to agree before anything is made. Postage is charged at cost.
Cancellation.
If you need to cancel your appointment, please notify us at least 24 hours before the appointment. Cancellations with less than 24 hours' notice will result in a late fee, which is equal to 50% of the scheduled service.
Nothing in this policy affects your legal rights as a consumer.
If Pauline ever has to cancel — illness, emergency, or unsafe travel conditions — you'll be told as soon as possible and offered the next available slot, with nothing to pay for the cancelled visit.
5. Booking & safety policy
Because this is a mobile service into private homes and workplaces, a few simple checks protect both you and your therapist:
- First bookings are confirmed on WhatsApp with your full name, the treatment address and a contact phone number before Pauline sets off. Bookings without these details can't be confirmed.
- A short call may be arranged before a first visit — it's the quickest way to run through the consultation basics and answer questions.
- Workplace and event bookings are confirmed with a named contact person at the venue.
- Lone-worker practice: as standard, Pauline's whereabouts and appointment times are known to a nominated person while she is working. This is routine for mobile therapists and nothing personal.
- Respect works both ways. Pauline treats every client and their home with courtesy and professionalism, and expects the same. Inappropriate comments or behaviour end the treatment immediately, charged in full, and future bookings will be declined.
6. Gift vouchers & loyalty cards
- Gift vouchers are valid for one full treatment (Indian Head Massage or Seated Chair Massage), have no expiry date, and can be used by whoever holds them within the areas covered. They can't be exchanged for cash.
- Loyalty cards: one stamp per full-price treatment, card kept by you. Fifth treatment half price, tenth free. Lost cards can't be reconstructed, so keep it safe.
- Changed your mind about a voucher? If you bought it by message or online, you can cancel within 14 days of buying it for a full refund, as long as it hasn't been used.
- The late-cancellation fee applies to voucher and loyalty bookings in the same way as paid bookings.
- Massage chair covers are made to order to your measurements, so they can't be returned just because you've changed your mind. This doesn't affect your rights if a cover is faulty or not as described.
7. About our reviews
- Every review on this website is from a real client. Reviews come from Google, Facebook, or messages clients have sent to Pauline.
- No one is paid, given a discount or offered anything in return for a review, and fake reviews are never posted.
- All Google reviews with written comments are shown on the reviews page. Some reviews on the home page are shortened to fit, and obvious spelling slips may be tidied; the meaning is never changed. Full Google reviews can be read on Google.
- Reviews are checked regularly. If you think a review here is fake or misleading, please tell Pauline and it will be looked into and removed if it is.
8. Accessibility
This website is built to work with a keyboard, to stay readable at larger text sizes, and to suit screen readers. Every image has a text description, and the site respects your device's reduced-motion setting. There are no pop-ups and no cookie banner to dismiss.
The treatments themselves are given seated and fully clothed, which suits many people who find getting on and off a massage couch difficult. If you have particular access needs, or would like the treatment adapted in any way, message Pauline before booking and she will talk it through with you.
If any part of this site is hard to use, please say — it will be fixed.
9. Something wrong?
If anything about your treatment or your data doesn't feel right, tell Pauline first — message 07533 911840 or email natureswaymobilemassage@gmail.com and it will be looked at properly. For insurance matters, the business's public liability cover is provided by ABT Insurance (part of Howden); for data matters, the ICO (ico.org.uk).
These terms are governed by the law of England and Wales.